Help Center
Frequently Asked Questions
Quick answers to the most common questions about orders, shipping, returns, and Mystra.
How much is shipping?
Shipping is $4.99 for an order containing 1 item. Orders containing 2 or more items qualify for free shipping.
Where do you ship?
Mystra currently focuses on customers in the United States.
How can I check my order status?
Once tracking information is available, use the tracking details provided with your order. If you need help, email brachmanelza@gmail.com with your order number.
Can I return an item?
Eligible items can be returned within 14 days after receipt. The buyer is responsible for return shipping, and the original shipping fee is non-refundable.
Do I need to keep the original packaging?
Yes. Returned products must be sent back in their original packaging.
Can I use any carrier for my return?
No. Returns must use the same shipping carrier used for the original shipment.
Can custom products be returned?
No. Custom products are non-returnable.
Can I change or cancel an order?
Contact us as soon as possible. We will try to help before the order enters fulfillment, but changes or cancellations cannot be guaranteed once processing has begun.
How do I contact Mystra?
Email us at brachmanelza@gmail.com.