Shipping & Delivery Policy
This policy explains Mystra’s shipping charges and general delivery process for orders placed through our store.
Shipping destination
Mystra currently focuses on customers in the United States.
Shipping charges
| Order quantity | Shipping charge |
|---|---|
| 1 item | $4.99 |
| 2 or more items | Free shipping |
Fulfillment and tracking
Orders are prepared for shipment after payment is successfully received. When tracking information becomes available, it may be provided through the contact details associated with your order.
Delivery timing
Delivery timing can vary depending on the destination, carrier, order volume, weather, holidays, and other factors outside our direct control. Any estimate provided during checkout or after dispatch is an estimate rather than a guaranteed delivery date.
Address accuracy
Please review your shipping address carefully before placing your order. If you notice an error, contact us immediately. We cannot guarantee that an address can be changed after fulfillment has started.
Delayed or missing packages
If your tracking information shows an unusual delay or you believe your package may be missing, contact us at brachmanelza@gmail.com with your order number and tracking details.
Returned-to-sender packages
Packages may be returned to sender because of an incorrect or incomplete address, delivery refusal, or other carrier-related issues. Contact us if this happens so we can review the available next steps.