Shipping Policy

Last Updated: September 2026

Thank you for shopping with Mystra. This shipping policy outlines our shipping fees, processing times, delivery conditions, and related rules for all orders placed on our website. By placing an order, you agree to the terms set forth below, alongside our Return & Refund Policy and Terms of Service.

1. Shipping Fees & Free‑Shipping Rule

We ship to addresses within the United States only.

• Orders with 1 item: Flat shipping rate of $4.99 USD
• Orders with 2 or more items: Free standard shipping

Free‑shipping offer applies only to physical blind‑box products. This policy may not be combined with certain other promotional events. Original shipping fees are non‑refundable for customer‑initiated returns.

2. Order Processing Time

Orders are processed within 1‑2 business days after payment confirmation. Orders placed on weekends, US federal holidays will start processing on the next business day. During peak seasons (Christmas, Black Friday, holiday sales), processing time may be extended moderately. We do not guarantee same‑day shipping.

3. Estimated Delivery Time

Standard shipping estimated transit time: 3‑7 business days after shipment. All delivery times are estimates only and are not guaranteed. Delays caused by carrier backlogs, weather, holidays, natural disasters or delivery‑network exceptions are beyond Mystra’s control and do not qualify for free reshipment, automatic refund or order cancellation, unless explicitly approved by our support team.

4. Order Tracking

Once your order ships, you will receive an email with tracking number and tracking link. Please check your inbox (including spam folder). If you cannot locate your tracking email, contact brachmanelza@gmail.com with your order number.

5. Customer Address Responsibility

You are responsible for entering a complete, accurate shipping address at checkout (including apartment / unit numbers).

• Packages returned or undeliverable due to incorrect, incomplete or invalid customer‑provided address will be at the customer’s cost.
• Free reshipment is not available for address‑caused delivery failures. If you want the item resent, you will be required to pay new shipping fees.

6. Lost, Stolen & Damaged‑in‑Transit Packages

• Damaged upon arrival: Please take clear photos of outer packaging, shipping label and damaged products, and email us within 48 hours of delivery. Retain all original packaging. After verification, we may offer replacement or partial/full refund at our discretion.
• Lost / Missing packages: If tracking shows no movement for an extended period, please reach out to our support team. We will open an investigation with the carrier. Carrier claim processes require time and are subject to carrier rules.
• Marked “delivered” but not received: Carrier‑confirmed delivery status is considered delivery completion. Please check with neighbors, building management, local post office first. Report to us promptly if you suspect package theft. We cannot automatically refund for packages marked delivered by the carrier.

7. Shipping Exclusions

Currently, Mystra does not support international shipping, PO‑boxes, or APO/FPO addresses. We reserve the right to cancel orders to unsupported locations.

8. Policy Modification

Mystra reserves the right to revise this shipping policy at any time. Changes take effect once published on our website. Your continued purchase constitutes acceptance of updated terms.

9. Contact

For shipping‑related questions, please email: brachmanelza@gmail.com, and provide your order number for faster assistance.